Service categories
Metrics are displayed in their original reporting categories and are not summed across incompatible source populations.
Fixed Operations
Service Performance Report
Executive-readable insights with source-defined calculations and employee-level detail.
Advisor / technician comparison
Completed inspections as a proportion of report-card repair orders. Only verified report-card data used.
What needs attention
Employee scorecards
Select store, role and employee above. Each metric is attributed to its report; unsupported calculations are blank.
| Employee | Role | ROs (card) | Inspections | Rate | Triggered compliance | ASR $ (card) | Appointments | E-sign rate |
|---|
The two inspection percentages use different denominators. Customer names and individual RO identifiers are intentionally excluded.
Top reported inspections
Employee data completeness
Appointment performance
Service advisors
BDC coordinators
Show rate is presented as supplied. BDC and service department subtotals may represent overlapping workflows; do not add them together.
Repair order and labor interpretation
Average RO, labor per RO, and declined work come from separate exports. Their RO populations may differ; the dashboard does not create a fictional combined revenue figure.
Electronic signature adoption by advisor
Service lane & media activity
Line quality: common repairs
Declined work by advisor
Service opportunities
Recommended but unsold labor and dollar values describe potential opportunities, not guaranteed recovered sales.
Import additional service reports
Supports the uploaded CSV reports and HTML-based XLS exports. Choose a dealership for each source when the file itself does not contain a verified store identifier.
New imports replace the corresponding source file for the selected dealership. Original customer-level rows are processed in memory only and are not stored in HTML/PPTX exports.
Imported report inventory
Data-quality checks
EBR+
Executive Business Review + Fixed Operations
EBR+ builds on Zeaulu's existing full EBR format and appends service performance slides. The original EBR and EBR Light remain separate options.
The exported data package contains summarized metrics and employee performance only, not customer names or repair-order identifiers. In EBR+, import this package under Fixed Operations and use its native export controls.
Preserved EBR content
Cover, agenda, existing presentation themes, business review content, Success Plan, Success Team/support slides when included in the selected EBR, and closing materials. Fixed Ops is inserted as supplementary material rather than replacing existing sections.